Terms Of Use
Max Holidays Pvt. Ltd.
New Delhi, India
Tel : ++91 8800740030
All bookings here are made with Max Holidays India Pvt. Ltd. (or Company) and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.
1. BOOKINGS
Visitors on our website are kindly requested to fill the Enquiry Form with all necessary fields mentioned there and submit the same to be sent to our office. Upon receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers for the desired tour package or travel services. In the event the travel requirements are not clear in the booking form submitted by you to us, our team may contact you via email or phone no. provided by you in the booking form. No booking is considered as ‘confirmed’ unless a tour confirmation letter is sent by us to the customer after receiving the initial advance payments in our account.
2. PAYMENTS
2.1 Deposit
Our tours are subject to availability. To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation letter is received by the traveller from our office after depositing the advance payments for the trip.
2.2 Balance Payments It is the sole responsibility of the customer to make the balance payments atleast 90 days prior to the start of the tour or as may be agreed / conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited.
2.3 How to pay for your travel bookings
To reserve tour package or travel services with us upon demand from our office our customers may deposit the payments in our Standard Chartered Bank or Axis Bank account under intimation to our office. The bank account information may be received from our office via email or phone. Our customers may also avail the benefits of paying by their credit cards (Visa or MasterCard) using our ‘Secure Online Payment Gateway’. For more information on security of your private information please read our ‘Privacy Policy’.
2.3.1 Swift Bank Payments
Our customers may send the payments to us using our SWIFT bank account information. This is the responsibility of the sender to provide us with a copy of the telegraphic transfer report (Bank document) for necessary check and follow ups with our local bank in India. While paying the deposits via SWIFT for the tour bookings kindly ensure that you have filled all correct information in the payment form and have also paid the intermediary bank fee which is normally US$35 approx for each payment. We will only credit in your tour account the amount which we receive in our bank and we take no responsibility of intermediary bank fee/charges.
2.3.2 NEFT/RTGS
The customers may also pay through NEFT/RTGS for the bookings made with us. Please forward us a copy of the NEFT/RTGS payment advise made by you. Upon receipt of the payments in the bank, our travel consultant will confirm the same to you via phone or email.
2.3.3 Cheque / Bankers Cheque
The customer residing in India may deposit a local cheque / draft in our bank account (please ask for the bank details from our office). A copy of deposit slip duly stamped by the bank may kindly be sent to our office for our records. The receipt of the payment slip will not be considered as ‘receipt’ of the payment. The payment will be considered as ‘received’ only once the same has arrived and settled in our bank account. The booking confirmation process will effect accordingly therefore the customers are advised to deposit the cheque payments well in advance to avoid inconvenience.
2.3.4 Cash payments
Our customers residing in India can also deposit advance payments in ‘cash’ in our bank account. A copy of the payment deposit slip may kindly be sent to our office for their follow up and records. Our office issues a ‘Cash Receipt’ against all cash payments received by us and it is the responsibility and right of the customer to ask for a ‘customer copy’ of such receipt after the payment is settled in our account.
2.3.5 Credit Card Payments
Our worldwide customers can avail the benefits of our ‘100% secure’ online credit card payment gateway (Visa and MasterCard) managed by Axis Bank Ltd. We accept payments in US$, GBP, Euro, YEN, INR and other renowned international currencies. It is advisable and requested to our customers residing outside India to make the payments in US$, GBP, Euro, YEN or their local currency (if listed in our payment gateway). Please note that the online payments attract online bank fee/charges of 3% (it may vary case to case) and the same is payable by the credit card holder in addition to the tour payments while making the transaction. For certain credit card payments, on the instruction of the bank to ensure genuine card entry our office may ask the credit card holder to fill and sign the ‘Credit Card Payment Authorisation Form’ and send the same to our office along with the identity proof (passport copies etc) and/or front copy of the credit card. It is mandatory for the customer to provide us with such details / document if demanded by our office. Credit card security code (CVV/CV2 no. mentioned on the ‘back’ of the card) is case sensitive and not to be shared by the card holder or filled in the authorisation form or written in email etc.
2.3.6 Invoice and Taxes
A service invoice is issued for all tour bookings which is usually inclusive of all applicable taxes except the Govt of India Service Tax. It is not only the liability of the Company to charge Service Tax to the customer but also the responsibility of the customer to pay the same without fail. All our quotes and offers are ‘exclusive’ of GST until specified in the quote unless.
2.3.7 Money Exchange rates
The customers may refer to the Reserve Bank of India website www.rbi.org.in to check the current exchange rate of major foreign currencies to INRupees
2.3.8 Late Bookings
We may need full or higher percentage of amount for ‘Late Bookings’. Kindly ask our travel consultant at the time of making bookings with us. The payments received for such bookings are ‘non-refundable’.
Our tours are subject to availability. To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation letter is received by the traveller from our office after depositing the advance payments for the trip.
2.2 Balance Payments It is the sole responsibility of the customer to make the balance payments atleast 90 days prior to the start of the tour or as may be agreed / conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited.
2.3 How to pay for your travel bookings
To reserve tour package or travel services with us upon demand from our office our customers may deposit the payments in our Standard Chartered Bank or Axis Bank account under intimation to our office. The bank account information may be received from our office via email or phone. Our customers may also avail the benefits of paying by their credit cards (Visa or MasterCard) using our ‘Secure Online Payment Gateway’. For more information on security of your private information please read our ‘Privacy Policy’.
2.3.1 Swift Bank Payments
Our customers may send the payments to us using our SWIFT bank account information. This is the responsibility of the sender to provide us with a copy of the telegraphic transfer report (Bank document) for necessary check and follow ups with our local bank in India. While paying the deposits via SWIFT for the tour bookings kindly ensure that you have filled all correct information in the payment form and have also paid the intermediary bank fee which is normally US$35 approx for each payment. We will only credit in your tour account the amount which we receive in our bank and we take no responsibility of intermediary bank fee/charges.
2.3.2 NEFT/RTGS
The customers may also pay through NEFT/RTGS for the bookings made with us. Please forward us a copy of the NEFT/RTGS payment advise made by you. Upon receipt of the payments in the bank, our travel consultant will confirm the same to you via phone or email.
2.3.3 Cheque / Bankers Cheque
The customer residing in India may deposit a local cheque / draft in our bank account (please ask for the bank details from our office). A copy of deposit slip duly stamped by the bank may kindly be sent to our office for our records. The receipt of the payment slip will not be considered as ‘receipt’ of the payment. The payment will be considered as ‘received’ only once the same has arrived and settled in our bank account. The booking confirmation process will effect accordingly therefore the customers are advised to deposit the cheque payments well in advance to avoid inconvenience.
2.3.4 Cash payments
Our customers residing in India can also deposit advance payments in ‘cash’ in our bank account. A copy of the payment deposit slip may kindly be sent to our office for their follow up and records. Our office issues a ‘Cash Receipt’ against all cash payments received by us and it is the responsibility and right of the customer to ask for a ‘customer copy’ of such receipt after the payment is settled in our account.
2.3.5 Credit Card Payments
Our worldwide customers can avail the benefits of our ‘100% secure’ online credit card payment gateway (Visa and MasterCard) managed by Axis Bank Ltd. We accept payments in US$, GBP, Euro, YEN, INR and other renowned international currencies. It is advisable and requested to our customers residing outside India to make the payments in US$, GBP, Euro, YEN or their local currency (if listed in our payment gateway). Please note that the online payments attract online bank fee/charges of 3% (it may vary case to case) and the same is payable by the credit card holder in addition to the tour payments while making the transaction. For certain credit card payments, on the instruction of the bank to ensure genuine card entry our office may ask the credit card holder to fill and sign the ‘Credit Card Payment Authorisation Form’ and send the same to our office along with the identity proof (passport copies etc) and/or front copy of the credit card. It is mandatory for the customer to provide us with such details / document if demanded by our office. Credit card security code (CVV/CV2 no. mentioned on the ‘back’ of the card) is case sensitive and not to be shared by the card holder or filled in the authorisation form or written in email etc.
2.3.6 Invoice and Taxes
A service invoice is issued for all tour bookings which is usually inclusive of all applicable taxes except the Govt of India Service Tax. It is not only the liability of the Company to charge Service Tax to the customer but also the responsibility of the customer to pay the same without fail. All our quotes and offers are ‘exclusive’ of GST until specified in the quote unless.
2.3.7 Money Exchange rates
The customers may refer to the Reserve Bank of India website www.rbi.org.in to check the current exchange rate of major foreign currencies to INRupees
2.3.8 Late Bookings
We may need full or higher percentage of amount for ‘Late Bookings’. Kindly ask our travel consultant at the time of making bookings with us. The payments received for such bookings are ‘non-refundable’.
3. TRAVELLER’S INFORMATION
To make reservation and also for our file records our travel consultant retains the right to ask you for providing him/her with the copy of passport, personal details such as name, date of birth, gender, address, phone no., email etc., the customer is kindly requested to provide the same if and when asked.
4. WHAT IS INCLUDED IN PRICE
Most ‘tour packages’ offered by Max Holidays are inclusive of accommodation in hotel/guest house/resorts, transportation in a private car (for private trips) or in a coach/bus (for group tours), breakfast, services of local tour guides (where available) for visiting historic sites and basic entertainments for the trip. The same may vary on case to case basis and is conveyed to the customer by our travel consultants during the course of correspondence.
4.1 Accommodation
Our ‘independent tours’ includes accommodation in handpicked hotels selected by us based on the market report and/or recommendation of our past travellers. Based on the demand of the customer and type of requirements or budget mentioned by them, our travel consultants ensure to provide a comfortable and clean hotel for stay (for independent trip) during the trip. Also for our guaranteed departure ‘india group tours’ we have a select list of handpicked hotels and guest houses which may also be changed if situation demands. In the event of non-availability of hotel/s listed by us in our offer, our team retains the right to reserve another similar standard hotel for the travellers. All our hotels are subject to availability. We request the travellers to check on the internet about the standard of the hotels offered by us, before making the deposit for the trip.
4.2 Vehicles and drivers
We provide comfortable vehicle (bus/coach/car/jeep) in good condition with customer friendly English speaking drivers (basic knowledge of English). Some of our tourist drivers are highly recommended by the travellers and they are serving to international itinerants for many years now.
4.3 Tour Guides/Escorts
Most trips are inclusive of assisted airport/railway station transfers. For sightseeing trips, we use only Govt of India licensed ‘Tourist Guides/Escorts’. Most of our tour packages are inclusive of services of local English speaking tour guides at historic sites. Other than English we also have tourist guides who are expert in more international languages such as German, Spanish, Italian, Russian, Japanese, Turkish, Farsi, Chinese etc.
4.4 Meals
Most trips are inclusive of hotel breakfasts. Some trips also include special lunches and theme dinners etc. in the hotel of stay or outside in a city restaurants. Some of the tours are even inclusive of all meals (jungle lodges and camps mainly) which is mentioned in the list of inclusions and/or will be conveyed during the course of correspondence.
4.5 Others
Many of our tour packages also includes basic entertainments and activities such as traditional rickshaw rides, decorated Elephant ride, Camel ride, Boat tickets, cultural events etc. Please check with our travel consultant about this while making reservation with us. A list of some important ‘not to be missed’ visits /rides etc can be viewed in ‘Unique Travel Experience’ section and can be included in the trip on demand, at an additional cost.
Our ‘independent tours’ includes accommodation in handpicked hotels selected by us based on the market report and/or recommendation of our past travellers. Based on the demand of the customer and type of requirements or budget mentioned by them, our travel consultants ensure to provide a comfortable and clean hotel for stay (for independent trip) during the trip. Also for our guaranteed departure ‘india group tours’ we have a select list of handpicked hotels and guest houses which may also be changed if situation demands. In the event of non-availability of hotel/s listed by us in our offer, our team retains the right to reserve another similar standard hotel for the travellers. All our hotels are subject to availability. We request the travellers to check on the internet about the standard of the hotels offered by us, before making the deposit for the trip.
4.2 Vehicles and drivers
We provide comfortable vehicle (bus/coach/car/jeep) in good condition with customer friendly English speaking drivers (basic knowledge of English). Some of our tourist drivers are highly recommended by the travellers and they are serving to international itinerants for many years now.
4.3 Tour Guides/Escorts
Most trips are inclusive of assisted airport/railway station transfers. For sightseeing trips, we use only Govt of India licensed ‘Tourist Guides/Escorts’. Most of our tour packages are inclusive of services of local English speaking tour guides at historic sites. Other than English we also have tourist guides who are expert in more international languages such as German, Spanish, Italian, Russian, Japanese, Turkish, Farsi, Chinese etc.
4.4 Meals
Most trips are inclusive of hotel breakfasts. Some trips also include special lunches and theme dinners etc. in the hotel of stay or outside in a city restaurants. Some of the tours are even inclusive of all meals (jungle lodges and camps mainly) which is mentioned in the list of inclusions and/or will be conveyed during the course of correspondence.
4.5 Others
Many of our tour packages also includes basic entertainments and activities such as traditional rickshaw rides, decorated Elephant ride, Camel ride, Boat tickets, cultural events etc. Please check with our travel consultant about this while making reservation with us. A list of some important ‘not to be missed’ visits /rides etc can be viewed in ‘Unique Travel Experience’ section and can be included in the trip on demand, at an additional cost.
5. NOT INCLUDED
Usually our tour packages does not include international air ticket price, domestic flight tickets, travel insurance, visa (please check updates on India’s new VOA - Visa on Arrival policy), tips, camera/video camera fee at monuments and museums etc, personal expenses such as drinks/laundry/telephone/mini bar bills etc and the same are payable by the travellers in addition to the package price. Our services also does not include any additional expense incurred due to any unforeseen circumstances or situation such as riots, strikes, political closure, natural hazard, technical failure, flight or train cancelation and delay etc or any other reason/situation beyond our control.
6. FLUID PRICING
As per the common practice of the trade Max Holidays operates tours on fluid price basis. The offers are subject to the limitations imposed by hotels, airlines and other service providers and the same may change without prior notice incase of hike in the air ticket price, tax structure, major fluctuation in currency exchange rate or any other reason. Max Holidays retains the right to change its price and offers without prior notice, if the case occurs. It may also cause different price charged to different clients travelling in the same group/period. It is totally at the discretion of the Company to decide upon the same.
7. TRAVEL DOCUMENTS
Once you have booked and paid for the tour our operation team will issue and provide you with a copy of travel documents for your trip. You are kindly requested to check the details mentioned in the travel documents and incase of any error found the same may please be reported to the our concerned travel consultant for further corrections. The original travel documents shall be sent to the traveller at the port of his/her arrival in India. The travel document kit also carries a Feedback Form with an envelope which may please be filled by the traveller and sent to our senior management for their reference and our office records.
8. HOTEL CHECK IN/OUT POLICY
In India most hotels now offer 12.00 hrs check out and 14.00 hrs check in system. All our trips are based on the same policy of the hotels and the travellers are requested to adhere with the same. Any early check-in or late check-out is absolutely at the discretion of the hotel management and based on the availability of rooms at the specific day and time. We neither guarantee nor do we accept the liability of providing early check-in or late check-out without additional charges. Our travel consultant may only request the hotel to extend this gesture to the customer and as stated the same will be the decision of the hotel only. For any early check-in or late check-out facility the travellers may kindly write to our office.
9. AMENDMENT OR EXTENSION IN TRIP/STAY
If there is any amendment requested by the customer after finalzing the trip/travel bookings with our office, the same may be subject to availability. For any amendment the customers are requested to immediately contact our head office and share the details of amendments with respective travel consultant in writing. Our team will try its best to make the desired amendments in the trip, but we neither guarantee nor we take the liability of confirmation / availability of the travel arrangements as per the new date or schedule announced by the customer. Any additional expense incurred due to the amendment shall be payable only by the customer.
10. CANCELATION/RETENTION CHARGES
All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as ‘cancelation request’. Cancellations for the independent/individual tour services should be made with a notice of not less than 60 days. The cancellation incase of group booking should be made atleast 90 days prior to the date of commencement of the trip. For Christmas, New Year, Diwali, Pushkar Fair and other important festivals the normal cancelation policy does not apply and payments for against bookings during such busy period are considered as non-refundable. Please check with our travel consultants at the time of booking for such cancelation policy for special event tours.
Please view the information on cancelation policy and cancellation fee as below
In the event of less than 8 travellers
If the booking is cancelled 60 days prior to the start of the trip Loss of deposit If the booking is cancelled 59-45 days prior to the start of the trip 25% If the booking is cancelled 44-31 days prior to the start of the trip 50% If the booking is cancelled within 30 days prior to the start of the trip 100%
In the event of more than 8 travellers
If the booking is cancelled 90 days prior to the start of the trip Loss of deposit If the booking is cancelled 89-60 days prior to the start of the trip 25% If the booking is cancelled 59-45 days prior to the start of the trip 50% If the booking is cancelled within 45 days prior to the start of the trip 100%
11. CHANGE IN THE PRICE OF THE TRIP
All our tours are subject to availability and our price/deals are subject to change without prior notice. We retain the right to cancel/amend or withdraw any price/deal/offer without assigning prior notice. Our ‘India Group Tours’ are based on minimum participants on each trip. In the event of non fulfilment of minimum participants for the group, we shall guarantee the trip with minimum possible supplement cost which will be announced to the traveller before the commencement of the trip.
12. EXCLUSION FROM THE TOUR
At any given time if the client engage himself/herself/themselves in illegal or undesirable behaviour, do not comply with the reasonable instructions and policy of our trip and services or if he/she/they jeopardise the safety of other clients, guides, drivers etc. they may be excluded from the trip immediately at our discretion and will be entitled for possible refund of the unutilised services, subject to the policy and decision of airline, hotels etc. The refund will not be immediate but will be done as per the policy of the Company through reliable banking channels only.
13. REFUND POLICY
All refunds will be made within the 30 days after completion of cancelation process and receiving the refunds from various suppliers including flight company, hotels etc. Refunds will be made only via bank transfer or cheque to the bank account of customer. All bank fee/charges incurred during the process of refund will be borne by the customer only.
14. UNUTILIZED SERVICES
Max Holidays, its staff, management, partners or representative do not bear the responsibility or liability of making refund for any unutilised service/s. It is to be noted seriously that after the start of the trip no refund is possible for whatsoever reason. In the event of agreement by any airline, hotel etc for refund against any unutilised part of the service or item etc Max Holidays shall take up the matter on the behalf of the customer and shall only offer its assistance to the customer in receiving the same from the other party. Such refunds shall be sent only to the bank account of the customer within 2-3 weeks after receiving the same from service provider/s.
15. SPECIAL SCHEMES, DISCOUNTS AND OFFERS
None of the two (or more) schemes/ offers / deals (including loyalty discount, last minute discount, early bird discount etc) can be clubbed with each other or any other offer. All such schemes and offers introduced by us are only promotional offers and the terms of the scheme/s can be changed anytime thereafter without assigning any notice. We also retain the right to withdraw or modify the offers/scheme anytime without notice. It is totally at our discretion to confirm or reject your booking under such schemes. These offers and schems are not applicable for travel during New year or Christmas period, peak tourist season dates, festival dates, luxury train bookings etc. No discount or offer will be applicable for the trips already booked with us under a normal price. The discounts does not apply to air fares, train bookings, luxury train travels, permits, visa, travel insurance, monument/museum tickets, extra meals and/or pre/post tour arrangements. It applies to the bonafide customer only and not to other traveller on the same trip (unless they also hold the discount ticket). While making the query with us, you clearly need to mention the details of our special offer under which you wish to book the trip. Services and bookings for all schemes and offers are subject to availability only.
16. PRIVACY
For Max Holidays collection and use of personal information please read our Privacy Policy
17. FEEDBACK
We welcome your feedback, comments and suggestions for the improvement in our services. You may submit your comments or suggestion via our online Feedback Form or may email the same to us at [email protected] . The sender of the feedback acknowledges that the feedback, comments, suggestion and information shared by him/her/them is the sole property of Max Holidays and the sender assign the same to Max Holidays with all rights, title and interest.
18. LIABILITIES
At Max Holidays we are committed to offer the best of the attention and services to each customer. While offering the information and services to our customers we endeavour to ensure for utmost possible accuracy and quickness for the benefits of our customers. We try to ensure that the information provided by our team through our website/s, brochures, advertisements, promo and during the course of correspondence is true and complete to the best of our knowledge but our management & staff, representatives, partners neither guarantee nor we take any liability for completeness and update of the same. Max Holidays acts as a tour operators to facilitate its customers with tour and travel bookings in India and worldwide; and is not the owner of any air carriers, hotels, vehicles etc. Thus takes no responsibility for any dispute/complaint between the traveller and hotel/flight company/vehicle owners/railway authorities etc. While hiring our travel services and/or booking a tour package with us we suggest the customers to check the quality and other details of the hotels/flights/train etc on the internet or ask our staff for same. If the customer is not satisfied with any tour or service or a part of the service rendered through Max Holidays and wishes to make a complaint against the hotel/s, flight company, coaches/vehicle, train journey etc. we request the customer to send the complaint to our office in writing so that the same may be forwarded to the concerned service provider/s for their further comments/remarks. The customer while booking a tour and travel service with us confirms his/her/their acceptance on this and confirm that in no case Max Holidays, its management, team, representative and/or partners etc for will be held liable or responsible for any compensation or refund due to such complaint/issues arose.
The list of inclusions and exclusions for our tour packages and travel services is usually mentioned on our website and/or in our offer letters sent to the customers during the course of correspondence. We do not take the responsibility of providing any other service/item which is not the part of our offer. For any additional service or booking requested by the customer before the commencement of the trip or during the travel or at the end of the tour, our team will act responsibly and will try to offer the same to the customer at additional cost depending on the availability of the service/booking requested by the customer. We do not take responsibility for any additional expense incurred due to any unforeseen circumstances or situations beyond our control. The visitor/customer/traveller releases the Company, its management, staff, representatives, partners etc from the responsibility of any financial or personal loss, injury, damage to person/s or his/her/their life and property due to any illness, natural reason, natural hazard, riots, strikes, technical failures, accidents, theft, war situations, civil disturbance or any other circumstances or situation beyond our control.
19. COPYRIGHT NOTICE
The visitor while making a use of the information and services offered by Max Holidays understands and agrees to solely compliance with the term of use of our website and its services. The visitor/user is aware that the content, logo, trademark/s and other information posted on the website is the sole property of Max Holidays India Pvt. Ltd. and the Company has put huge amount of time, energy, knowledge and funds to collect and design the information/ products on the website. The visitor/user of the website confirms his/her/their consent for not copying and/or making any commercial use of the same for his/her/their financial gain. The visitor/user confirms his/her/their awareness about the law and accepts to be liable for further legal action from the owners of the website and pay the Company against the losses incurred due to his/her/their unlawful act. For more details please refer to our ‘Legal Notice’.
20. CONTACTING MAX HOLIDAYS
If you have any question about these terms please contact us at [email protected]
